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Mastering Office 365 Administration

Book Description

Leverage Office 365 to increase your organization's efficiency

About This Book
  • Perform common to advanced-level management and administrative tasks for your organization with Office 365
  • Become an Office 365 generalist who can work with the entire stack—not just specific products
  • An advanced-level guide that will teach you to implement enterprise-level services into your organization, no matter the size of the business
Who This Book Is For

This book targets architects, sys admins, engineers, and administrators who are working with Office 365 and are responsible for configuring, implementing, and managing Office 365 in their organization. A prior knowledge of Office 365 and Exchange servers is mandatory.

What You Will Learn
  • Get an understanding of the vast Office 365 feature set
  • Learn how workloads and applications interact and integrate with each other
  • Connect PowerShell to various Office 365 services and perform tasks
  • Learn to manage Skype for Business Online
  • Get support and monitor Office 365 service health
  • Manage and administer identities and groups efficiently
In Detail

In today's world, every organization aims to migrate to the cloud to become more efficient by making full use of the latest technologies. Office 365 is your one-stop solution to making your organization reliable, scalable, and fast.

The book will start with an overview of Office 365 components, and help you learn how to use the administration portal, and perform basic administration. Then this book covers common management tasks such as managing users, admin roles, groups, securing Office 365, and enforcing compliance. In the next set of chapters, you will learn topics such as managing Skype for Business Online, Yammer, OneDrive for Business, and Microsoft Teams. In the final section of the book, you will learn how to perform reporting and monitor Office 365 service health.

By the end of this book, you will be able to implement enterprise-level services with Office 365 based on your organization's needs.

Style and approach

A practical guide that offers a simple way to easily understand and access common administration tasks, without getting lost in the plethora of online resources, support pages, blog posts, and videos.

Downloading the example code for this book You can download the example code files for all Packt books you have purchased from your account at http://www.PacktPub.com. If you purchased this book elsewhere, you can visit http://www.PacktPub.com/support and register to have the files e-mailed directly to you.

Table of Contents

  1. Title Page
  2. Copyright and Credits
    1. Mastering Office 365 Administration
  3. Packt Upsell
    1. Why subscribe?
    2. PacktPub.com
  4. Contributors
    1. About the authors
    2. About the reviewers
    3. Packt is searching for authors like you
  5. Preface
    1. Who this book is for
    2. What this book covers
    3. To get the most out of this book
      1. Download the example code files
      2. Download the color images
      3. Conventions used
    4. Get in touch
      1. Reviews
  6. The Office 365 Administration Portal
    1. The dashboard
      1. Dashboard components
        1. DirSync Status
        2. Users
        3. Billing
        4. Office software
        5. Domains
        6. Support
        7. Windows 10 Upgrade
        8. Videos
        9. Message center
        10. Service health
        11. Setup guides
        12. Active users
      2. Dashboard summary
    2. The left sidebar navigation menu
      1. Users
        1. Active users
          1. Adding a user
          2. Using the user panel
          3. Views
          4. Import multiple users
        2. Contacts
          1. Guest users
          2. Deleted users
      2. Groups
        1. Groups
        2. Shared mailboxes
      3. Resources
        1. Rooms and equipment
        2. Sites
        3. Public website
      4. Billing
        1. Subscriptions
        2. Bills
        3. Licenses
        4. Purchase services
        5. Billing notifications
      5. Support
        1. Customer lockbox request
      6. Settings
        1. The Services & add-ins page
        2. The Security & privacy settings
        3. DirSync errors
        4. Organization profile
        5. Partner relationships
      7. Setup
        1. Products
        2. Domains
        3. Data migration
      8. Reports
      9. Usage
      10. The Security & compliance option
      11. Health
    3. Administrative portals for individual services
    4. Summary
  7. Using PowerShell to Connect to Office 365 Services
    1. Software prerequisites
      1. Core components
      2. Supporting modules
      3. Other useful downloads
    2. Connecting to your Office 365 tenant
      1. Using predefined credentials to connect
    3. Connecting to Exchange Online
    4. Connecting to SharePoint Online
      1. SharePoint Online Management Shell
      2. Client-side object model
      3. SharePoint REST API
      4. Legacy SharePoint web services, WebDAV, and FrontPage Server Extensions
      5. Other tools and frameworks
    5. Connecting to Skype for Business
    6. Connecting to other services
    7. Connecting to customer tenants using delegated access
      1. Exchange Online delegated
      2. Skype for Business delegated
      3. SharePoint Online delegated
    8. Connecting to multiple services in a single session
    9. Important security tips
    10. Summary
  8. Administering Azure Active Directory
    1. Interacting with Azure AD
      1. Office 365 portal
      2. Azure portal
      3. Azure AD PowerShell module
    2. Managing Office 365 users
      1. Finding existing users
        1. Creating and managing custom views
        2. Getting users information with PowerShell
      2. Onboarding users
        1. Adding a single User
        2. Adding bulk users
        3. Using PowerShell to add users
      3. Working with user settings
        1. Uploading a photo
        2. Changing a user's login name or email address
        3. Updating contact information
        4. Enabling or disabling login
        5. Resetting passwords
          1. Adjusting the user's licenses
        6. Assigning groups
        7. Managing admin roles
        8. Email-centric user and group features
      4. Offboarding users
        1. Deleting a user in the portal
        2. The user recycle bin
        3. Alternative strategies to deleting a user
          1. Disabling user login
          2. Converting to a shared mailbox
          3. Downloading the mailbox to a PST
          4. Switching to archive license
          5. Acquiring a third-party backup solution
          6. Using mailbox retention (in-place hold)
          7. DLP
          8. Safeguarding
    3. Advanced topics
      1. DNS domains
        1. Adding and configuring a DNS domain
          1. Authorization stage
          2. Integration stage
          3. Cutover Stage
        2. Configuring DNS with PowerShell
      2. Managing external guest users
      3. Integrating with your on-premises user directory
        1. Available integration options
          1. Windows Essentials Experience
          2. AD Connect (also known as AD Sync or Directory Sync)
          3. AD FS
          4. Mixed systems
          5. Alternative options
        2. How AD integration affects the new user creation process
        3. AD and your DNS domains
          1. Adding a UPN suffix to your domain
          2. Changing the UPN for each Windows user
    4. Summary
  9. Administering Exchange Online – Essentials
    1. The dashboard
    2. Recipients
      1. Mailboxes
        1. Editing the user mailbox
        2. The mailbox usage tab
        3. The email address tab
        4. The mailbox features tab
        5. The mailbox delegation tab
        6. Creating a user mailbox
      2. Groups
        1. Creating and editing groups
          1. Creating a distribution Group
          2. Editing a distribution group
          3. Creating a dynamic distribution list
          4. Editing a dynamic distribution group
          5. Creating or editing a security group
          6. Creating an Office 365 Group
          7. Editing an Office 365 Group
      3. Resources
        1. Creating a resource
      4. Contacts
      5. Shared mailboxes
      6. The migration tab
    3. The permissions tab
    4. The compliance management tab
    5. The organization tab
    6. The protection tab
    7. Advanced threats
    8. The mail flow tab
      1. The rules tab
        1. Creating a rule
          1. Rule conditions
          2. Rule actions
          3. Other rule settings
        2. Rules from template
      2. The message trace tab
      3. URL trace
      4. The accepted domains tab
      5. The remote domains tab
      6. The connectors tab
    9. The mobile tab
    10. The public folders, unified messaging, and hybrid tabs
    11. Summary
  10. Administering Exchange – Advanced Topics
    1. Mail migration
      1. Remote move migration
      2. Staged migration
      3. Cutover migration
      4. IMAP migration
      5. Migration from Exchange Online
      6. More details
    2. Permissions
      1. Admin roles
      2. User roles
      3. Outlook Web Access policies
    3. Compliance management
      1. In-place eDiscovery and Hold
      2. Auditing
      3. Data loss prevention
      4. Retention policies and retention tags
      5. Journal rules
    4. Organization
      1. Sharing
      2. Add-ins
    5. Protection
      1. Malware filter
      2. Connection filter 
      3. Spam filter
      4. Outbound spam
      5. Quarantine
      6. Action center 
      7. DKIM
    6. Advanced threats
      1. Safe attachments
      2. Safe links
        1. Organization policy
        2. Specific recipient policy
    7. Mobile
      1. Mobile device access
      2. Mobile device mailbox policies
    8. Summary
  11. Administering SharePoint Online
    1. General overview of SharePoint
    2. Administering via the SharePoint admin center
      1. Getting to the SharePoint admin center
      2. Managing the site collections
        1. Creating new site collections
        2. Deleting site collections
      3. The infopath option
      4. The user profiles option
      5. The sharing option
        1. The Sharing outside your organization setting
        2. The Who can share outside your organization setting
        3. The Default link type setting
        4. The Default link permission setting
        5. The Additional settings option
        6. The Notifications settings
      6. The settings option
        1. The Show or Hide Options setting
        2. The Site Collection Storage Management setting
        3. The OneDrive for Business experience setting
        4. The SharePoint Lists and Libraries experience setting
        5. The Admin Center experience setting
        6. The Office Graph setting
        7. The Enterprise Social Collaboration setting
        8. The Streaming Video Service setting
        9. The Site Pages setting
        10. The Global Experience Version Settings setting
        11. The Information Rights Management (IRM) setting
        12. The Site Creation setting
        13. The Subsite Creation setting
        14. The Custom Script setting
        15. The Preview Features setting
        16. The Connected Services setting
        17. The Access apps setting
        18. The Mobile Push Notifications – OneDrive for Business setting
        19. The Mobile Push Notifications – SharePoint setting
        20. The Comment on Site Pages setting
      7. The access control option
    3. Administering via PowerShell
    4. Administering SharePoint Online via SharePoint
      1. Permission levels and groups
        1. Roles and responsibilities
    5. Some words of wisdom
    6. Summary
  12. Office 365 Groups and Microsoft Teams Administration
    1. An overview of Microsoft Teams and Office 365 Groups
      1. Inside Office 365 Groups
      2. Microsoft Teams
    2. Things to keep in mind
    3. Administering Office 365 Groups via Office 365 Groups settings
    4. Creating a new Office 365 group
    5. Administering Teams via Office 365 admin center
    6. Administering via PowerShell
      1. Administering via PowerShell administration for Office 365 Groups
    7. PowerShell administration for Microsoft Teams
    8. Summary
  13. Understanding Security and Compliance
    1. Security & Compliance overview
    2. Permissions
    3. Service assurance
      1. Configuring Security & Compliance settings
      2. Assigning permissions to non-IT staff
      3. Security assurance information
    4. Alerts
      1. Alerts dashboard
      2. View alerts
      3. Alert policies
    5. Classifications
      1. Labels
        1. Creating a label
        2. Auto-applying labels
        3. Publishing labels
      2. Label policies
      3. Sensitive information types
    6. Data loss prevention
      1. DLP policy
      2. App permissions and device management
    7. Data governance
      1. Dashboard
      2. Explorer
      3. Import
    8. Threat management
      1. Dashboard
      2. Review
      3. Policy
    9. Data privac
      1. GDPR dashboard
      2. DSR cases
    10. Search & investigation
      1. Content search
      2. Audit log search
      3. eDiscovery
        1. Creating a case
        2. Managing cases
        3. Core versus advanced
        4. Search
        5. Hold
        6. Productivity app discovery
    11. Security & Compliance reports
      1. Reports dashboard
      2. Scheduled reports
      3. Downloadable reports
    12. Security score card
    13. Summary
  14. Administering Skype for Business
    1. Configuring organization-wide settings 
    2. Audio conferencing
      1. Microsoft bridge
      2. Microsoft bridge settings  
      3. Audio conferencing users 
    3. Managing Skype for Business users 
      1. General user settings
      2. User settings for external communications 
      3. User voice settings 
      4. Audio conferencing user settings 
    4. Online meetings 
      1. Meeting invites 
      2. Broadcast meetings 
    5. Managing voice services and calling plans 
      1. A word about licenses and costs
      2. Obtaining and assigning phone numbers 
      3. Providing emergency locations 
      4. Configuring voice users 
    6. Call routing 
      1. The auto attendants service 
        1. The general info section
        2. The hours of operation section
        3. Business hours and after hours call handling 
        4. Holidays
        5. Dial scope 
      2. Call queues
      3. Advanced topics for call routing
        1. Text-to-speech
        2. Routing calls to external phone services 
        3. A brief word about offboarding users 
    7. Advanced telephony services 
      1. Number portability 
        1. Have a copy of your old phone bill 
        2. Know whether you need a manual port 
        3. Be patient, very patient 
        4. If this is a main number, be prepared to act quickly 
      2. User numbers versus service numbers 
        1. What if you get a user number by mistake? 
      3. Caller ID 
        1. The problem with caller ID 
        2. Potential solutions for inaccurate caller ID data 
        3. People see my desk number when I call them 
      4. Phones and other third-party products 
      5. Hybrid environments 
      6. Running a call center 
    8. Summary 
  15. Administering Yammer
    1. Overview
      1. Administrating via Office 365
        1. Getting to the Yammer admin center
        2. Managing user licenses
        3. Getting started
          1. Setting a usage policy
          2. Writing a welcome message
        4. Network
        5. Users
        6. Content and Security
      2. Administering via PowerShell
    2. Summary
  16. Administering OneDrive for Business
    1. OneDrive dashboard
      1. Sharing
      2. Sync
      3. Storage
      4. The Device access page
        1. Device access
        2. Mobile application management
      5. Compliance
      6. Notifications
    2. Accessing the files of terminated employees
      1. Manager access
      2. Administrator access
    3. Summary
  17. Power BI Administration
    1. Administering via Office 365
      1. Usage metrics
      2. Users
      3. Audit logs
        1. Tenant settings
        2. Capacity settings
        3. Embed Codes
          1. Organization visuals
      4. Administering using PowerShell
      5. Where to get more information
    2. Summary
  18. Administering PowerApps, Flow, Stream, and Forms
    1. Defining PowerApps, Flow, Stream, and Forms
      1. PowerApps
      2. Flow
      3. Stream
      4. Forms
    2. Administering PowerApps and Flow
      1. Environments
        1. The Security tab
        2. The Resources tab
        3. The Database tab
      2. Data policies
      3. Data integration
      4. Tenant
    3. Stream
      1. Manage streams
        1. Administrators
        2. Spotlight videos
        3. Company policies
        4. Usage details
        5. Groups
        6. Support
        7. Comments
      2. Manage users
        1. Content creation
      3. Outside the Stream admin portal
        1. View in admin mode
    4. Forms
    5. Summary
  19. Usage Reporting
    1. How useful are usage reports?
    2. What reports are included?
      1. The dashboard
      2. Office 365
        1. Activations
        2. Active users
        3. Office 365 Groups activity
      3. Exchange
        1. Email activity
        2. Email app usage
        3. Mailbox usage
      4. OneDrive and SharePoint
        1. OneDrive and SharePoint activity
        2. OneDrive and SharePoint usage
      5. Skype for Business
        1. Skype for Business activity
        2. Peer-to-peer activity, conference organized, and participant activity
        3. Device usage
        4. PSTN (Telephone) usage
        5. Users blocked
        6. Session details
      6. Teams and Yammer
        1. Microsoft Teams User activity
        2. Microsoft Teams Device Usage
        3. What the heck happened to Yammer?
        4. Yammer activity
        5. Yammer device usage
        6. Yammer groups activity report
    3. Advanced reporting topics
      1. Anonymizing user data
      2. Power BI Content Pack
      3. User count by Geo
      4. Security & Compliance
    4. Summary
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