You are previewing Mastering Microsoft Lync Server 2013.
O'Reilly logo
Mastering Microsoft Lync Server 2013

Book Description

Everything you need to know to get Lync 2013 up and running smoothly

As a Unified Communications (UC) technology, Lync allows you to keep track of your contacts' availability so you can communicate with anyone, anywhere, and at any time. With this hands-on book, you will learn how to administer the newest and most robust version of Lync Server in order to send an IM; start or join an audio, video, or web conference; or make a phone call through a familiar interface. Packed with real-world exercises throughout, this unique resource encourages you to learn from the best practices and deployments of others so that you can benefit from their experiences.

  • Walks you through designing and managing enterprise instant messaging and conferencing solutions

  • Details how to configure voicemail, enterprise voice, dual-forking, and VoIP

  • Teaches you how to automate management tasks

  • Shares invaluable advice for monitoring, diagnosing, and troubleshooting problems

  • Helps you understand SIP and authentication technologies

With Mastering Microsoft Lync Server 2013, you'll gain the skills you need to effectively deploy Lync Server 2013 and be on your way to gaining all the benefits UC has to offer.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Publisher's Note
  5. Dedication
  6. Acknowledgments
  7. About the Authors
  8. Introduction
    1. What You Need to Run Lync Server 2013
    2. What's Inside
    3. The Mastering Series
    4. Conventions Used in This Book
    5. How to Contact the Authors
  9. Part 1: Fundamentals
    1. Chapter 1: What's in Lync?
      1. Understanding the Lync 2013 Client
      2. Understanding Lync Server 2013
      3. Understanding the Voice Capabilities
      4. Understanding the Unified Communications Managed API Capabilities
      5. The Bottom Line
    2. Chapter 2: Standards and Protocols
      1. Understanding SIP's Origins
      2. The Session Initiation Protocol in Depth
      3. The Bottom Line
    3. Chapter 3: Security
      1. Securing External Access
      2. Understanding Core Security
      3. Providing Security Administratively
      4. The Bottom Line
    4. Chapter 4: Clients
      1. Lync User Clients
      2. Client Configuration
      3. Discovery and Connection
      4. Persistent Chat Client
      5. Lync Conferencing Clients
      6. Legacy Clients
      7. The Bottom Line
  10. Part 2: Getting Lync Up and Running
    1. Chapter 5: Planning Your Deployment
      1. Capturing the Requirements
      2. Using the Capacity Planning Toolset
      3. Using Topology Builder
      4. Installation Prerequisites
      5. The Bottom Line
    2. Chapter 6: Installation
      1. Getting Up and Running with Standard Edition
      2. Post-Deployment Tasks
      3. Configuring External Access
      4. Enterprise Deployments
      5. The Bottom Line
    3. Chapter 7: Migration and Upgrades
      1. Understanding Migration
      2. Considering Client Pain Points
      3. Migrating to Lync
      4. The Bottom Line
  11. Part 3: Administration
    1. Chapter 8: Introduction to PowerShell, the Lync Management Shell, and Regular Expressions
      1. Why Use PowerShell?
      2. Understanding Command Syntax
      3. Managing Output
      4. Running Scripts
      5. Regular Expressions
      6. The Bottom Line
    2. Chapter 9: Role-Based Access Control
      1. RBAC Overview
      2. Understanding Lync's Standard Roles
      3. Creating New Roles
      4. Manipulating Roles
      5. The Bottom Line
    3. Chapter 10: User Administration
      1. User Configuration Basics
      2. Understanding Lync Policies
      3. Manipulating Policies
      4. Choosing the Right Policy for the Job
      5. The Bottom Line
    4. Chapter 11: Archiving and Monitoring
      1. Deploying the Architecture for Archiving and Monitoring
      2. Interpreting the Monitoring Server Reports
      3. Service Monitoring with the Management Pack
      4. The Bottom Line
    5. Chapter 12: Troubleshooting
      1. Troubleshooting Basics
      2. Introducing Tracing
      3. Other Troubleshooting Options
      4. The Bottom Line
  12. Part 4: Voice
    1. Chapter 13: Getting Started with Voice
      1. The Back Story
      2. Understanding the Voice Capabilities
      3. Understanding the Voice Architecture
      4. Configuring Enterprise Voice
      5. The Bottom Line
    2. Chapter 14: Call Admission Control
      1. Understanding Call Admission Control
      2. Designing for Call Admission Control
      3. Configuring Call Admission Control
      4. Identifying Calls on a Network
      5. Reporting on Call Admission Control
      6. The Bottom Line
    3. Chapter 15: E911 and Location Information Services
      1. Understanding E911
      2. Configuring E911
      3. Location Information
      4. The Bottom Line
    4. Chapter 16: Extended Voice Functionality
      1. Dial-In Conferencing
      2. Response Groups
      3. Call Park
      4. Unassigned Numbers
      5. The Bottom Line
  13. Part 5: Integration
    1. Chapter 17: Exchange and SharePoint
      1. Integrating Lync with Exchange
      2. Integrating Lync with SharePoint
      3. Lync Development
      4. The Bottom Line
    2. Chapter 18: Hybrid Deployments
      1. The History of Lync Online
      2. What Is Hybrid Voice?
      3. How Does Lync Online Work?
      4. Configuring Lync Hybrid Voice
      5. Troubleshooting Lync Hybrid Voice
      6. The Bottom Line
    3. Chapter 19: Third-Party Integration
      1. Connecting to Telephony Systems via a Gateway
      2. Integrating with Your PBX
      3. Using RCC to Integrate with Your PBX
      4. Deploying a Survivable Branch Appliance
      5. Connecting to Other External Systems via XMPP Federation
      6. Using Third-Party Software Enhancements
      7. The Bottom Line
  14. Part 6: Mobile Devices
    1. Chapter 20: Mobility
      1. Mobile Client Capability
      2. Managing Mobile Clients
      3. Deploying and Configuring Mobility on Lync Server 2013
      4. The Bottom Line
    2. Chapter 21: Telephony Devices
      1. USB Devices
      2. IP Desk Phones
      3. Meeting Room Devices
      4. Video Endpoints
      5. Integrating with Hardware Video Conferencing Platforms
      6. The Bottom Line
  15. Appendixes
    1. Appendix A: The Bottom Line
      1. Chapter 1: What's in Lync?
      2. Chapter 2: Standards and Protocols
      3. Chapter 3: Security
      4. Chapter 4: Clients
      5. Chapter 5: Planning Your Deployment
      6. Chapter 6: Installation
      7. Chapter 7: Migration and Upgrades
      8. Chapter 8: Introduction to PowerShell, the Lync Management Shell, and Regular Expressions
      9. Chapter 9: Role-Based Access Control
      10. Chapter 10: User Administration
      11. Chapter 11: Archiving and Monitoring
      12. Chapter 12: Troubleshooting
      13. Chapter 13: Getting Started with Voice
      14. Chapter 14: Call Admission Control
      15. Chapter 15: E911 and Location Information Services
      16. Chapter 16: Extended Voice Functionality
      17. Chapter 17: Exchange and SharePoint
      18. Chapter 18: Hybrid Deployments
      19. Chapter 19: Third-Party Integration
      20. Chapter 20: Mobility
      21. Chapter 21: Telephony Devices
    2. Appendix B: Adoption
      1. Understanding the Power of UC
      2. Introducing Lync to Your Business
    3. Appendix C: Using Persistent Chat Effectively
      1. Introduction to Persistent Chat
      2. Examples of Role-Based Solutions for Persistent Chat
      3. Examples of Industry-Based Solutions for Persistent Chat
      4. Better “Unification” of Data
      5. What Is MindLink?