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Mastering Microsoft Dynamics CRM 2016 by Deepesh Somani

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Scenario 3 – feedback

Lisa, who is the CRM administrator at Acme Ltd, has been asked by the marketing manager to find some way to collect internal feedback from the marketing executives at Acme Ltd on the recent campaigns run by the company for their customers. Feedback can be used to provide a solution to this. It can store the responses received from the recent campaigns.

Lisa can follow these steps to fulfill this requirement:

  1. Navigate to Settings | Customizations | Customize the System. Expand the Entities | Campaign entity. Select Feedback on the entity customizations:
  1. Click Save and then Publish:
  1. Next, navigate to Campaign Entity ...

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