Summary
In this chapter, we have learned how to create and use a Service Desk project, which is now one of the most important applications for support projects from Atlassian. This application comes with really nice built-in features that get you started in no time. We also learned various configurations of Service Desk to get the most out of this go-to application for support projects.
In the following chapter, we will take a look at various integrations of JIRA with common Atlassian applications, and other tools that help at various stages of the software development life cycle (SDLC).
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