Planning your upgrade

You should expect issues in the upgrade process, and for this reason, follow these steps:

  1. Set up the staging environment. This could be a clone of your production. Make sure the license of your JIRA instance is valid.
  2. Create a compatibility matrix of the plugins used. Check whether an upgrade of these plugins is available in the new version. Also, check the licenses of your add-ons.
  3. Check the release notes for bug fixes and possible issues.
  4. Perform the upgrade on staging first.
  5. Perform user acceptance testing (UAT) with limited users first, preferably with the managers or the stakeholders of the company.
  6. Collect the feedback and review it.
  7. For any issues, raise a ticket with Atlassian. If you have a valid license, they will help ...

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