Stakeholder Expectation Management for IT Projects
Expectations are unstated requirements. They are typically implicit assumptions of performance that are construed as requirements for the project by the stakeholders other than the project manager (PM). Because they are unstated and implicit, it is not possible for the PM to make these expectations explicit by documenting them.
The first aspect of expectation management is to recognize that there are expectations in all stakeholders, not just customers. The second aspect is to set ...