Author’s acknowledgements

The author wishes to thank Gill Peeling for her hard work in assisting with the preparation of this book, along with numerous industry colleagues and friends, without whose insights it would not have been possible. He would also like to thank Christopher Cudmore, Sundus Pasha and all the other editing staff at Pearson for their invaluable support and guidance.

Publisher’s acknowledgements

We are grateful to the following for permission to reproduce copyright material:

Figures on pages 208, 210, 212, 214, 217, 219, 222, 224, 227, 229, 231, 233, 234, 236, and 238 are used with permission from Lessons Learned Ltd, © Lessons Learned Ltd 2012.

Extract on pages 7172 is used with permission from www.jmlsg.org.uk. Extracts ...

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