Master Data Management in Practice: Achieving True Customer MDM

Summary

The key takeaway from this chapter is that information protection, and the ability to more tightly manage compliance and other risk factors associated with uncontrolled events or any misconduct involving customer master data, can be greatly enhanced if the concept and practice of data access management process also recognizes the need to enable more business involvement and discipline.

In this chapter, we have laid out an approach using a business-oriented gatekeeper model with examples of how to implement the process using what should be existing internal data and fundamental support provided by IT, data governance, and the functional area data stewards. None of this requires any particular vendor product or solution to implement.

However, it is even better if you are able to leverage vendor products that can make this a more automated job flow and actually result in what could, in effect, be presented as a gatekeeper job console. Not only would a console of this nature greatly help to enable the gatekeeper function, but it can also serve as a consistent and repeatable process foundation to meet ISO standards. As vendor products continue to evolve in the MDM and IAM space, keep an eye on new solutions that begin to more fully support this type of gatekeeper function and the concept of a data access gatekeeper console.