Chapter 7. Manage Patterns

If opportunity doesn’t knock, build a door.—Milton Berle (1908–2002)

Introduction

IT: information technology. It might be more accurately termed information management (IM) because that’s why this team employs technology in the first place. In fact, before the proliferation of computers in the workplace, many companies had an enterprise IM department that was responsible for maintaining the paper-based records of the firm. When data storage moved online, IM became a discipline within IT; its responsibility changing to supply the information behind emerging software solutions.

Data management is now at the core of every service IT provides. Applications acquire information through user activity or feeds. Network infrastructure ...

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