Index

3M Post-it notes

6 Is of E-marketing

80/20 rule see Pareto effect

a priori segmentation

ABC see activity-based costing

above-the-line expenditure see advertising

accessible market size

accessible volume/value, key accounts

accountability framework

accountancy

accounting value

ACORN categories

acquisition of customers

activation activities

activities

key activity plan

outcomes linking

sponsorship

activity-based costing (ABC)

added values

definition

experience effect

shareholder value

value added chain

addressability, communications

administrative role, planners

advertising

definition

media choice

new product adoption

objective-setting

plan preparation

social media

strategic role

affiliate marketing

aggregating products/services

agrochemical companies

airline industry

Amazon

analysis team, DPM

annuity market

Ansoff, Igor

Ansoff Matrix

exercises

gap analysis

outcomes linking

review

appendices inclusion

arts sponsorship

asset base constraints

assets

brands as

expenditure and

map of marketing

market segmentation

see also intangibles

assumptions

documentation

exercises

organization chart model

assurance, customer services

attitudes

benefit analysis

development of

market segmentation

outcomes linking

pricing

attractiveness factors

assumptions

key accounts

markets

scoring

segments

audits

customer services

distribution audit

hierarchy of

management audit

see also marketing audit

autonomy crises

aviation market

awareness creation, advertising

balance sheets

balanced portfolios

banking ...

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