CONTENTS

Preface

About the Authors

Chapter 1         Introduction

PART I           MARKETING WARS

Chapter 2         Cola Wars: Coke vs. Pepsi

Chapter 3         PC Wars: Hewlett-Packard vs. Dell

Chapter 4         Airliner Wars: Boeing vs. Airbus

PART II          COMEBACKS

Chapter 5         McDonald's: Rebirth Through a Low Growth Strategy

Chapter 6         Harley-Davidson: Building An Enduring Mystique

Chapter 7         Chrysler: Merger Problems and Recovery

PART III        MARKETING MANAGEMENT MISTAKES

Chapter 8         Newell's Acquisition of Rubbermaid: An Unbelievable Disappointment

Chapter 9         Kmart and Sears: A Hedge Fund Manager's Disaster

Chapter 10       Euro Disney: Bungling a Successful Concept

Chapter 11       Borders: Too Comfortable with Its Comfy Bookstores

Chapter 12       Maytag: A Sales Promotion Debacle in England and the Allure of Outsourcing

Chapter 13       Borden: Letting Brands Wither

Chapter 14       United Way: Damage Control for a Nonprofit's Image

PART IV        ENTREPRENEURIAL ADVENTURES

Chapter 15       Google: Will an Entrepreneurial Giant Continue to Rule?

Chapter 16       Starbucks: Can a Model of Growth Reinvent Itself?

Chapter 17       Boston Beer: Is Greater Growth Possible?

PART V          ETHICAL MISTAKES

Chapter 18       Merck: The Vioxx Catastrophe

Chapter 19       MetLife: Deceptive Sales Practices

Chapter 20       Toyota: Accelerating Problems

PART VI         NOTABLE MARKETING SUCCESSES

Chapter 21       Southwest Airlines: Is It Still ...

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