About the Authors
GERALD ZALTMAN is the Joseph C. Wilson Professor of Business Administration, Emeritus, at the Harvard Business School. He was codirector of the Mind of the Market laboratory at HBS and a member of the Executive Committee of Harvard University’s Mind, Brain, and Behavior Interfaculty Initiative. He is a cofounder of Olson Zaltman Associates (www.olson zaltman.com), a research-based consulting firm. Professor Zaltman holds a PhD in sociology from Johns Hopkins University, an MBA from the University of Chicago, and an AB in government from Bates College.
His book, How Customers Think: Essential Insights into the Mind of the Market, has been translated into fifteen languages and has been an award-winning best-seller in North America ...
Get Marketing Metaphoria now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
