This is the second of two volumes in this series. In Volume I, we learned the Kmetz method of Workflow Mapping and Analysis (WFMA), which uses a set of five symbols under disciplined conditions to describe virtually any workflow process through an organization. In addition, this method is able to capture the tacit knowledge in these workflows and illustrate the relationships of that knowledge to the outcomes of the process as well as the effects. These workflow maps are actually static models of the processes, and provide a basis for process improvement in addition to valid descriptions of processes.
The Kmetz method of WFMA provides three fundamental capabilities:
It is a thinking tool. It requires the mapper to think through the ...
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