About the Author

John Kmetz is President of Transition Assistance Associates (TAA), a selective firm of professionals who assist companies and organizations in diagnosing challenges and formulating transition strategies to meet them. TAA has particular interests in helping firms meet complex performance challenges and in international work involving methods of organizing and functioning in other cultures. TAA specializes in training in workflow mapping and project management.

He is also Faculty Director of the Advanced Project Management Program, and Associate Professor in the Department of Business Administration, at the University of Delaware. He has been with the University since 1977, and teaches at both graduate and undergraduate levels. ...

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