Index
A
Accelerom marketing firm, 29
actions
as information types, 143
as service blueprint elements, 239
activities (strategy blueprint), 69â71
Adlin, Tamara, 211â212
Adobe Creative Suite, 161
agile development, 214
Air Sandwich concept, 61
alignment diagrams
about, 3â4
additional reading, 17
applying The Ask to, 184â185
aspects of framing, 20â27
benefits of, 13â16
creating draft diagrams, 115â119
customer journey maps. See customer journey maps
determining number needed, 94
drawing. See illustrate mode (drawing diagrams)
experience maps. See experience maps
mental model diagrams. See mental model diagrams
parts of, 4
principles of alignment, 12â13
selecting diagram type, 92â99
service blueprints. See service blueprints
spatial maps. See spatial maps
as strategic insight tools, 13â14, 49
alignment workshops
about, 175â176
additional reading, 196
empathize component, 175â179
envision component, 175, 179â186
evaluate component, 175, 186â190
example of, 197â199
facilitating, 190â193
planning experiments, 175, 194â195
align mode (designing value). See alignment workshops
ambidextrous organizations, 59
amplify (design principle), 148
analyzing data, 125â127
Aoki, Deborah, 205â206
arenas (markets), 53
Aristotle, 209
articulating ideas, 187â190
The Ask, 183â187
aspirations (strategy blueprint), 69â71
assessing resources, 100â101
assumption personas, 91â93, 213
B
backgrounds within diagrams, 151
backstage interactions, ...
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