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Many Cultures, One Team

Book Description

Many Cultures, One Team is an essential aid for anyone who leads, is a member of, consults with, or supports global teams. Starting from the premise that the concept of team is culturally bound, Catherine Mercer Bing provides guidance for improving team function and performance. Drawing on her extensive experience in supporting global teams, she challenges team leaders and members to reflect on their cultural assumptions – to improve their cultural metacognition – and provides key advice concerning engagement, productivity, and human process interactions on teams.

Global competition is fierce, and the timeframe within which businesses maintain their competitive advantage is now counted in months rather than years. One important source of competitive advantage is human behavior. Team leaders that manage the subtle, but powerful, forces of group dynamics and culture achieve better business outcomes. Team leaders that fail to identify and manage these subtle forces in real-time risk having their plans thwarted.

“Many Cultures, One Team” is based on Cass Mercer Bing's extensive experience helping virtual and multi-cultural teams achieve their full potential. “Many Cultures, One Team” provides extensive advice for team leaders and consultants in a ready-to-use format. It is a crucial guide to anyone who wishes to gain a better handle on a crucial source of competitive advantage: human dynamics on global and virtual teams. Dr. Amitai Touval, Zicklin School of Business

My favorite part is the case box. It raises questions and makes me think, ‘darn, I don’t really know!’... The explanations tend to give me a ‘Yes, yes, I know’ feeling. Gert Jan Hofstede, Associate Professor at Wageningen UR, The Netherlands

Cass has presented a framework for global leaders to go beyond their own comfort zone allowing leaders to recognize and appreciate the cultural challenges involved in leading cross cultural teams. The leader is able to recognize and identify the cultural dynamics and utilize these techniques and strategies in making the organization function more effectively. This approach and the techniques outlined can be applied at multiple levels in the organization which makes a compelling case for leaders and HR professionals who operate in the complex network of cultural behavioral preferences present in global teams. John E. Warren III, Global Human Resources Executive

Table of Contents

  1. Acknowledgements
  2. About the Book
    1. How the Book is Organized
  3. Introduction to Culture
    1. Individualism Dimension
    2. Power Distance Dimension
    3. Certainty Dimension
    4. Achievement Dimension
    5. Time Orientation Dimension
    6. Indulgence Dimension
    7. Sample Country Scores
  4. Part I External Cultural Factors that Impact Team Success
  5. Chapter 1 Aligning Within the Organizational Context
  6. Chapter 2 Selecting and Developing Leaders and Team Members
  7. Chapter 3 Chartering Teams
  8. Chapter 4 Measuring Process and Tracking Performance
  9. Chapter 5 Determining Effectiveness and Fit
  10. Chapter 6 Offering Intervention and Support
  11. Chapter 7 Providing Top Management with Team Metrics
  12. Part II Internal Cultural Factors that Impact Team Success
  13. Chapter 8 Establishing Team Leader Credibility
    1. New Leaders with New Teams
    2. New Leaders Promoted from Within the Team
    3. Leaders Inserted into Existing Teams
    4. Specific Aspects of the Cultural Orientations Named in This Chapter
  14. Chapter 9 Overcoming Virtual Team Challenges
    1. Remote Relationships
    2. Time Zone Differences
    3. Pressure to Pursue Local Priorities
    4. Communication
    5. Forces that Pull Remote Teams Together
    6. Create a Compelling Challenge
    7. Information Sharing
    8. Common Goals and Processes
    9. Managing Performance
    10. Meeting Effectiveness
    11. Specific Aspects of the Cultural Orientations Named in This Chapter
  15. Chapter 10 Strengthening Team Communication, Part 1
    1. Communications External to the Team
    2. Communications Internal to the Team
    3. Recommended Strategies for Establishing Effective Team Meetings
    4. Establishing Communication and Other Team Protocols
    5. Assessing the Risks and Project Constraints
    6. Probability/Impact Analysis
    7. Internal Team Communication
    8. Asking Effective Questions
  16. Chapter 11 Strengthening Team Communication, Part 2
    1. Video and Tele-Conferencing
    2. Using Email
    3. Using Voice Mail
    4. Barriers to Effective Communication
    5. Recommended Strategies for Establishing Communication Protocols
    6. Specific Aspects of The Cultural Orientations Named in This Chapter
  17. Chapter 12 Building Trust and Relationships
    1. Building Trust
    2. Building Cognitive Trust
    3. Building Affective Trust
    4. Measuring Trust
    5. Demonstrating Trust
    6. Building Rapport
    7. Specific Aspects of The Cultural Orientations Named in This Chapter
  18. Chapter 13 Working Across Cultures
    1. Recommended Strategies for Working Across Cultures
  19. Part III Many Cultures, One Team Activities
  20. Chapter 14 Blunders in International Business Activity
    1. Timing
    2. During the Activity
    3. Debrief the Activity
    4. Notes on Creating Puzzle Pieces
  21. Chapter 15 Cultural Blunders Mix and Match Activity
    1. Preparation Checklist
    2. Timing
    3. During the Activity
    4. Debrief the Activity
    5. Handout
  22. Chapter 16 Cultural Diversity Activity
    1. Preparation Checklist
    2. Timing
    3. During the Activity
    4. Debrief the Activity
    5. Facilitator List of Paired Choices
  23. Chapter 17 Culture Case Study Activity
    1. Preparation Checklist
    2. Timing
    3. During the Activity
    4. Debrief the Activity
    5. Handout
    6. Handout Answer Key
  24. Chapter 18 Building Trust Activity
    1. Preparation Checklist
    2. Timing
    3. During the Activity
    4. Debrief the Activity
  25. Chapter 19 Connection to the Team Activity
    1. Preparation Checklist
    2. Timing
    3. Before the Activity, if Virtual
    4. During the Activity, if Virtual
    5. Debrief the Activity
    6. During the Activity, if in Person
    7. My Connection to the Team: Handout or Electronic Survey Questions
  26. Chapter 20 Virtual Team Communications Activity
    1. Preparation Checklist
    2. Timing
    3. During the Activity
    4. Handout/On-Line Questionnaire
    5. Debrief the Activity
  27. Chapter 21 Culture in the Workplace Questionnaire™ (CWQ)
    1. Business case for cultural understanding: Risk Mitigation
    2. Features and Benefits of the Culture in the Workplace Questionnaire™ (CWQ)
  28. Chapter 22 Global Team Process Questionnaire™ (GTPQ)
    1. The Team Process Questionnaire System
    2. Improving Competitive Advantage
    3. Analyzing Team Issues
    4. Using the TPQ System
    5. Features and Benefits of the Team Process Questionnaire™ System
  29. Part IV Resources
  30. Index