Managing

¹ The title was inspired by Studs Terkel’s book Working (1974), in which he had all kinds of people describe the work that they do

² I was told that upon publication of this article in the Harvard Business Review, it elicited the highest request for reprints of any article the Review had published to that time. Some of the replication studies are cited in Chapter 2.

³ A student of mine, Farzad Khan, did a search for the word manager in the citations and abstracts of articles published in the thirteen most prominent academic journals and the five most prominent practitioner ones from 1995 to 2004. Of those that came up, he considered how many were about the nature of managerial work: 27 out of the 669 articles in the academic journals and 53 out ...