Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce

PART      II

Unleashing the Full Potential of Your IT Service Providers

Part I discussed how IT SPOs are structured, their goals and targets, and the way they operate their business. It also discussed how governance is structured within an SPO. With this information, an SRO can enhance its existing SPO organization model.

Part II shows you how to manage your SPOs. Managing these relationships to extract their full potential is the ultimate goal every SRO desires, and the second half of the book provides a variety of guiding principles to achieve this.

It explains the different focus areas in relationships with the SPO, what to expect and what not to expect from an SPO, how to use its strengths and mitigate the risks related to its weaknesses, ...