Contents
Part I: Understanding the Outsourced IT Service Provider Industry
Chapter 1: The Organization of IT Service Providers
Chapter 2: The Profit-and-Loss Constraints on IT Services Provider Organizations
Chapter 3: IT Service Provider Organizations’ Tactics and Tricks for Hitting P&L Targets
Chapter 4: The Operational Parameters of IT Service Providers
Part II: Unleashing the Full Potential of Your IT Service Providers
Chapter 5: The Organization of IT Service Receivers
Chapter 6: Selecting Your IT Service Provider
Chapter 7: Understanding Your IT Service Provider
Chapter 8: Mapping and Managing Your Service Providers
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