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Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce by Venkatesh Upadrista

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CHAPTER 8

Mapping and Managing Your Service Providers

All of us want to be part of a winning team. In a running competition, the gold medalist may have beaten the silver medalist by a mere 0.001 of a second, but we, the great majority of the viewers, treat the gold medalist as the differentiator in the class. Here, the winner’s confidence and hard work make the difference. In contrast, a soccer team achieves success by the entire team performing with the winning spirit and representing a winning agenda. If anyone on the team fails to perform, the entire team loses. Only a motivated and skilled individual can be a winner, displaying the winning spirit to others and inspiring the entire team to win.

In today’s world, which emphasizes doing more ...

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