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Managing Your Library and its Quality by Jarmo Saarti, Núria Balagué

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Introduction: quality management in the public sector

Abstract: In Part 1, Chapters 1-4 of this book, the quality management approaches in the public sector are discussed. The reader is also given a short history about the evolution of the ISO standards, quality management and quality management in libraries.

Key words: quality management; Libraries; Standards; ISO 9001

Quality management ideology began to have an impact on the public sector during the 1990s (see Poll and Boekhorst, 1996, which is a good summary of the development in academic libraries). Some of its principles, such as changes in the management of and evaluating and setting goals for results, were adapted from the private sector. A clear example of this was the so-called ‘new ...

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