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Managing Your Library and its Quality by Jarmo Saarti, Núria Balagué

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14

The certification process

Abstract:

In this chapter the external auditing and certification of ISO 9001 based quality management systems are explained, and some ideas on how to improve one’s quality management system are given.

Key words

quality management systems

external audit

certification

ISO 9001

You have implemented a quality management system. You have already gone through all the ISO 9001 clauses and checked that all of them have been considered. The library staff have been trained and now have a general knowledge of the standard, the eight principles of quality management have been appreciated by them and quality goals now underpin all the activities of the library. A quality system has been designed to continually improve performance ...

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