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Managing Your Library and its Quality by Jarmo Saarti, Núria Balagué

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13

Measurement, analysis and improvement

Abstract:

In this chapter, evidence-based management according to the ISO 9001 based quality management system is explained. The emphasis is on explaining measurement, analysis and continual improvement within a library. Also, the concept of internal audits is explained.

Key words

quality management systems

measurement

analysis

continual improvement

evidence-based management

internal audit

ISO 9001

Measurement, analysis and improvement [8]

General [8.1]

What is this requirement and what happens if one does not meet this requirement?

One of the main threads running through the ISO 9001 based quality system is to base decisions on facts. Thus the library and its management must establish procedures ...

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