In this chapter the resource management of ISO 9001 based quality management systems is explained. Here the emphasis is both on human and material resources and their optimal use.
quality management systems
human resource management
It is necessary to identify and ensure the availability of all the resources that will be needed not only to implement, maintain and continually improve the effectiveness of the quality management system, but also to guarantee customer satisfaction and approval.
Chapter 6 (ISO 9001 standard) is devoted to ...