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Managing Your Library and its Quality by Jarmo Saarti, Núria Balagué

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10

Management responsibility

Abstract:

In this chapter the responsibilities of the management in building ISO 9001 based quality management systems are explained. The emphasis is on explaining the duties of management and the need for their commitment. Making the quality policy, planning the quality objectives and management review are also discussed.

Key words

quality management systems

management

responsibilities

commitment

management review

quality policy

quality objectives

ISO 9001

Management responsibility [5]

Management commitment [5.1]

What is this requirement and what happens if one does not meet this requirement?

The most important aspect of building a QM system is management commitment. If there is no clear sign of this within ...

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