O'Reilly logo

Managing Your Library and its Quality by Jarmo Saarti, Núria Balagué

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

6

Quality management systems – requirements

Abstract:

In this chapter the requirements of building an ISO 9001 based quality management system are discussed.

Key words

quality management systems

requirements

ISO 9001

Scope [1]

General [1.1]

What is this requirement and what happens if one does not meet this requirement?

ISO 9001 states the requirements necessary to establish a quality management system at organisations that need to demonstrate their ability to provide products that meet customer and applicable regulatory requirements and to enhance customer satisfaction.

The first aim of a quality system is to meet customer requirements and to enhance their satisfaction. For this reason, the scope of the standard embraces all activities ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required