In this chapter the main quality management approaches are discussed, and the quality management principles are presented.
In the development of their quality management systems, organisations have used three main approaches: the consultancy approach, the standardisation approach and the quality awards approach.
Consultants help organisations to apply the principles, methods and technical tools proposed by quality experts. In the standardisation approach, an organisation may choose to follow internationally accepted standards such as ISO 9001. This system contains a set of requirements with which one has to demonstrate compliance in order to obtain ...