LESSON NINE
Always Be Resilient
Chairman, ICI
A KEY LESSON for any manager is to be resilient and tenacious. In a way, any business manager is a bit like a boxer: they will always get knocked to the canvas. But the strength of a really good boxer is that they will get up again because they feel so determined to win. Equally, a businessman will receive setbacks and disappointments, but the good ones will always get off the canvas and get back up because they feel passionately about what they want to do.
An example of that for me was when I was at TSB, and we knew we had a lot more people on the payroll than necessary—in fact, it seemed to me that we needed about five thousand fewer people—and we’d arrived at that after a lot of ...
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