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Chapter 19. Using the Internet

The best Web sites are better than reality.

Jakob Nielsen

I think Nielsen had his tongue firmly in cheek when he made the statement quoted above, but for tasks and other action-oriented content like troubleshooting information, the Internet can be your best choice. And, you may have no choice; the expense of delivering content in print, which includes not just the cost of printing, but also the cost of packing and shipping, has led many companies to reduce or eliminate printed documentation in favor of web delivery.

This chapter looks at using the Internet for technical communication. I doubt anyone reading this is unfamiliar with the Internet, so I will spare you the tutorial. Instead, I will look ...

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