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7.3. Leading Change

I have spent years trying to move organizations towards better structured and more productive environments. Some of those efforts have been successful, others have failed. Along the way I have picked up some hard lessons that may be useful.

Probably most important is that people respond best to concrete, personal and urgent challenges. If your house is burning, you will act and act quickly. If it is not burning right now, you are less likely to promptly fix wiring problems, replace batteries in smoke detectors, buy a fire extinguisher, or take other simple preventative actions. This is one reason why the burning platform is effective; it is concrete, personal, and urgent. As you look at the suggestions below, consider ...

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