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Managing Without Walls: Maximize Success with Virtual, Global, and Cross-Cultural Teams by Kevin Wegryn, Colleen Garton

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Keeping Team Members and Stakeholders Informed

Effective and planned communication is key to managing an emergency situation as effectively and efficiently as possible. If the people working on resolving the problem are being constantly interrupted by different people wanting to know how things are going, they are never going to be able to get anything done.

The escalation procedures should define who is responsible for communication during an emergency. It should be clear that all requests for information should go through one central resource. The first communication that you make to the stakeholders and team members should clearly define roles and responsibilities. It should also specifically state that no requests for status updates should ...

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