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Managing Without Walls: Maximize Success with Virtual, Global, and Cross-Cultural Teams by Kevin Wegryn, Colleen Garton

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Proactive Conflict Management

Proactive conflict management should become an inherent part of your team. To be successful, conflict management should be put into practice both on an ongoing basis and in special situations. Conflict can be avoided, diffused and resolved quickly by taking a proactive approach to conflict management. See Figure 11.3.

Figure 11.3. Proactive conflict management

Keep an open dialog going with all team members about the current state of affairs. You do this by staying in touch with team members, gauging the stress and anxiety levels on the team, and keeping an eye on the overall issues and situations ...

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