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Managing Without Walls: Maximize Success with Virtual, Global, and Cross-Cultural Teams by Kevin Wegryn, Colleen Garton

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Nipping Trouble in the Bud

Suppose you are in a team conference call, and someone makes a derogatory remark about someone from another team. You do not need to reprimand the person in front of the rest of the team, but you should add your own comment to neutralize the remark. Here is an example:

Greg: “There were a lot of problems with the X project last week. The client was working with the product team, who are a bunch of idiots at the best of times, so it took a week for the problem to get solved.” You: “Thank you, Greg, for that update. I would like to clarify what happened with the X project, as I do have more information on that. The product team is a highly skilled group and did a great job of keeping the client happy while the problem ...

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