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Managing Without Walls: Maximize Success with Virtual, Global, and Cross-Cultural Teams by Kevin Wegryn, Colleen Garton

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Communication Process

The communication process or plan will define what should be communicated, who it should be communicated to, and how and when it should be communicated. Sounds easy? Beware; it is not always as straightforward as it first appears. (A full copy of the communication plan is included in appendix B.)

The communication plan should define the process for all formal communications and include some more general guidelines for informal communications. The plan will include all types of communication, for example:

  • Meetings

  • Conference calls

  • Emails

  • Letters or mailings

  • Phone calls

  • Documents

  • Website updates

The plan should define the following:

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