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Managing Without Walls: Maximize Success with Virtual, Global, and Cross-Cultural Teams by Kevin Wegryn, Colleen Garton

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Managing Outsourced Projects

It is important to understand what type of management you are going to need for an outsourced project before you engage the services of an outsourcer. The project might be outsourced domestically or internationally, it might be a product or a service, it might be a specific one-off project or an ongoing business function. You need to take into account the management, language, and communication skills required, and how much actual management time your project needs.

For example, if your outsourcer is located in a different country and time zone, you will need to take communication practicalities into account. The most obvious of these is that you will have limited face-to-face communication with the outsource team, ...

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