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Managing Without Walls: Maximize Success with Virtual, Global, and Cross-Cultural Teams by Kevin Wegryn, Colleen Garton

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What Employees Want from a Virtual Manager

Employees need a high level of support and guidance from their manager, no matter how often they actually meet in person. Each employee needs to feel that he or she is an important and valuable member of the team. This means that the manager needs to be accessible and available to the employee outside of scheduled meeting times.

If an employee calls you because she has an urgent problem, she needs you to call her back within hours, not in three days. She is not going to feel that you care about what she is doing if you completely ignore her email or phone message. If you answer the phone and tell her you are busy but will call her back in one hour, she expects to receive a call back. If she does not ...

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