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Managing Without Walls: Maximize Success with Virtual, Global, and Cross-Cultural Teams

Book Description

As companies worldwide are moving more and more toward a virtual business model, this handbook offers insight for team members who collaborate on projects from geographically diverse locations. Included in this comprehensive reference guide is an explanation of virtual management and advice on how to coach and develop team members with success from far-off office locations. This practical discussion provides the teaching skills needed to help the current manager understand the complexity of the job and to be effective in this new and changing role. Sample evaluations prepare the prospective virtual managers to adequately assess and gauge the success and progress of a far-flung team.

Table of Contents

  1. Copyright
  2. Special Thanks
  3. About This Book
  4. About the Authors
  5. Introduction
  6. Virtual Management
    1. The Need for Virtual Management
    2. The Differences between Virtual and Traditional Organizations
    3. Managing the Virtual Team
  7. The Virtual Manager
    1. Definition of a Virtual Manager
    2. Skill Sets Required for the Virtual Manager
    3. Skill Sets Required for the Remote Worker
    4. What Employees Want from a Virtual Manager
  8. Creating and Managing the Virtual Team
    1. Virtual Work Locations
    2. Creating the Virtual Team
    3. Defining Virtual Team Roles and Responsibilities
    4. Understanding Interaction Styles
    5. Managing a Team Split between Two Locations
    6. Setting Goals and Objectives for Team Members
    7. Managing Performance and Performance Reviews
    8. Personal Development Plans
    9. Employee One-on-Ones with Manager
  9. Managing Global Teams
    1. International Business and Global Marketspaces
    2. Managing Cultural Differences
    3. The Stages of Cultural Adjustment
    4. Building Teamwork in a Global Environment
  10. Outsourcing
    1. The Decision to Outsource
    2. Offshoring
    3. Domestic Inshoring and Farmshoring
    4. Unique Challenges of Outsourcing
    5. Managing Outsourced Projects
    6. Building Relationships with Outsource Vendor Managers
    7. Importance of the Statement of Work and Outsourcing Contract
  11. Time Management
    1. The Importance of Time Management
    2. Time Management for Virtual Managers and Remote Workers
    3. Tips on Speeding Up the Process for Time-Consuming Tasks
    4. Prioritizing Tasks
  12. Virtual Teamwork
    1. Discovering Commonalities
    2. Creating Trust
    3. Understanding the Dynamics of the Team
    4. Creating the Virtual Community
    5. Team Member Interaction
    6. Making It Fun!
    7. Celebrations and Rewards
  13. Team Processes and Procedures
    1. Communication Process
    2. Change-Control Process
    3. Defect-Tracking Process (for Technical Projects)
    4. Organizational Processes
    5. Client and Vendor Processes
    6. Status Reporting Process
    7. Escalation Procedures
    8. Risk-Management Process
    9. Documentation Processes
    10. Process Management
  14. Virtual Communication
    1. Communication Complexities
    2. Which Communication Method to Use in Which Situation?
    3. Effective Use of Email
    4. Effective Use of the Phone
    5. Effective Use of Cell Phones
    6. Face-to-Face Communication
    7. Project Meetings
    8. Team Meetings
    9. Weekly Status Reports
    10. Presentations and Reporting
    11. Communicating Bad News
  15. Virtual Politics
    1. Understanding Company Culture and Politics
    2. How Your Team Creates Its Own Politics
    3. Identifying Potential Troublemakers
    4. Nipping Trouble in the Bud
  16. Managing Conflict
    1. Recognizing a Potential Conflict Situation
    2. Knowing When and How to Act
    3. Mediating a Phone Conference
    4. Proactive Conflict Management
    5. Change Management
    6. Removing a Team Member from the Team
    7. Understanding Your Limitations and When to Ask for Help
  17. Virtual Management of High-Risk and Catastrophic Events
    1. What Is a High-Risk or Catastrophic Event?
    2. Planning for High-Risk Events
    3. Planning for Catastrophic Events
    4. How to Recognize and Respond to a Potential Catastrophe
    5. Risk Management
    6. How to React to and Manage a Catastrophic Event
    7. Evaluating the Catastrophe
    8. Minimizing the Damage
    9. Keeping Team Members and Stakeholders Informed
    10. Communication Methods
    11. Managing the Aftermath
    12. Lessons Learned and Best Practices
  18. Virtual Management and Communication Tools
    1. Collaborative Tools
    2. PDAs and Smartphones
    3. IM and SMS
    4. Video Conferencing
    5. Phone Conferencing
  19. Virtual Leadership
    1. Leading the Virtual Team
    2. Maintaining Professional Integrity
    3. Controlling Your Emotions
    4. Professionalism at All Costs
    5. Prejudice in the Workplace—Intentional and Unintentional
    6. Inspiring Others
  20. Virtual Skill Set Checklists
    1. Skill Sets Required for the Virtual Manager
    2. Required Skill Sets for the Remote Team Member
  21. Reports and Documentation
  22. Case Study
    1. Company Background
    2. The Business Decision
    3. The Virtual Solution
    4. The Virtual Team’s Operations
    5. Outsourced Operations
    6. Benefits
    7. Challenges
    8. Lessons Learned