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Managing Very Large IT Projects in Businesses and Organizations

Book Description

Managing Very Large IT Projects in Businesses and Organizations offers a unique perspective on the management and implementation of very large IT projects, discussing sub-project integration, risk management, IT project life cycle, emerging technologies, corporate strategies, resource management, quality management, quality assurance, and other influencing factors of very large successful IT projects in organizations.

Table of Contents

  1. Copyright
  2. Foreword
    1. REFERENCES
  3. Preface
    1. IMPACT
    2. CHAPTERS REVIEW
    3. REFERENCES
  4. Acknowledgment
  5. I. Structure and Methodologies
    1. I. Introduction to Very Large IT Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. CLASSIFICATION OF IT PROJECTS
      4. RATIONALE FOR DISTINGUISHED PROJECT MANAGEMENT PRACTICES
      5. CHAPTER SUMMARY
      6. REFERENCES
    2. II. The Field of Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. WHAT IS PROJECT MANAGEMENT?
        1. Project Management–A Process
      4. ASSESSMENT OF PREVIOUS PROJECT MANAGEMENT PRACTICES
        1. Historical Development
      5. CHAPTER SUMMARY
      6. REFERENCES
    3. III. Why Implement Very Large IT Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. PROJECT CONCEPTION
        1. Define Project Goals
        2. Plan Project
        3. Execute Project Plan
        4. Close Project
        5. Evaluate Project
      4. PROJECT COST
      5. FITTING IN AN INSTITUTIONAL SETTING
      6. CUTTING ACROSS FUNCTIONAL LINES
      7. REFLECTING ON WIDER IMPLICATIONS
      8. KEEPING THE PRIMARY FOCUS
      9. CHAPTER SUMMARY
      10. REFERENCES
    4. IV. Methodologies for Implementing VLITPs
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF EXISTING METHODOLOGIES
        1. Project Life Cycle
        2. Systems Development Life Cycle
        3. PLC vs. SDLC
      4. PRINCE2
        1. Critical Path Analysis and PERT
      5. SOFTWARE DEVELOPMENT MODELS
        1. Waterfall Model
        2. Iterative Model
          1. Agile Methods
          2. Benefits of Being Agile Methods
      6. SOFTWARE DEVELOPMENT FRAMEWORKS
        1. Rapid Application Development
        2. Rational Unified Process
          1. Inception Phase
          2. Elaboration Phase
          3. Construction Phase
          4. Transition Phase
        3. RUP Disciplines
        4. The Open Group Architecture Framework
      7. VLITP MANAGEMENT TEMPLATE
      8. CHAPTER SUMMARY
      9. REFERENCES
  6. II. Technology vs. People in VLITP
    1. V. IT Governance
      1. ABSTRACT
      2. INTRODUCTION
      3. INTERNAL CONTROL
        1. Control Environment
        2. Risk Assessment
        3. Control Activities
      4. SOX AND VLITPs
      5. IT CONTROL AND SOX
          1. Section 802 and Records Retention
          2. End-User Application / Spreadsheet Controls
      6. IT CONTROL STANDARD
      7. INFORMATION CRITERIA
      8. IT PROCESSES
      9. CHAPTER SUMMARY
      10. REFERENCES
    2. VI. IT Security
      1. ABSTRACT
      2. INTRODUCTION
      3. SECURITY THREATS
        1. Importance of Cyber Security
      4. SECURITY STANDARDS
      5. SECURITY REQUIREMENTS
      6. CHAPTER SUMMARY
      7. REFERENCES
    3. VII. Human Resource Issues in VLITP
      1. ABSTRACT
      2. INTRODUCTION
      3. HUMAN RESOURCE MANAGEMENT
        1. Recruitment, Selection and Dismissal
        2. Induction and Training
        3. Remuneration and Job Evaluation
        4. Health and Safety
        5. Staff Discipline
      4. VLITP BOUND AND UNBOUND
      5. DEALING WITH TIME LIMITS
      6. EFFECTIVE AND EFFICIENT UTILISATION OF RESOURCES
      7. OUTSOURCING VULNERABILITY
      8. PROJECT TEAMS
      9. CHAPTER SUMMARY
      10. REFERENCES
    4. VIII. Ergonomics of Very Large IT Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. WHAT IS ERGONOMICS?
      4. ERGONOMICS COMPONENTS
      5. DESIGNING VLITP BY ERGONOMIC RULES
      6. ERGONOMICS IN THE HEALTHCARE INDUSTRY
      7. CHAPTER SUMMARY
      8. REFERENCES
    5. IX. Service-Oriented Architecture: A New Platform for Very Large IT Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPT OF SOA
      4. WHY SOA?
        1. SOA Benefits
        2. SOA Disadvantages
      5. THE ARCHITECTURE
        1. From Web Services to SOA
        2. Enterprise Service Bus
      6. SOA GOVERNANCE
        1. Enterprise Service Bus
        2. SOA in Merger Situation
      7. CHAPTER SUMMARY
      8. REFERENCES
  7. III. VLITP Implementation Problems
    1. X. Business Process Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BUSINESS PROCESS MANAGEMENT
      4. THE TREND
        1. First Wave
        2. Second Wave
        3. Third Wave
      5. BUSINESS PROCESS MANAGEMENT SYSTEMS (BPMS)
        1. BPMS Characteristics
        2. BPMS Standards
      6. VLITP MANAGEMENT PROCESS STAGES
        1. Project Initiation
        2. Project Planning
        3. Project Execution
        4. Project Monitoring and Controlling
        5. Change Management
        6. Completion
      7. CHAPTER SUMMARY
      8. REFERENCES
    2. XI. Outsourcing and Escalation Issues in VLITPs
      1. ABSTRACT
      2. INTRODUCTION
      3. POSSIBLE PROBLEMS WITH VLITP OUTSOURCING
      4. LEARNING FROM ADAPTORS OF VLITP OUTSOURCING
        1. Taking the Decision
        2. Establishing the Baseline
        3. Relationship Management between Host Organization and Outsourcing Vendor
        4. Validating the Results
      5. ESCALATIONS
        1. What Encourages VLITP Escalation?
        2. VLITP Escalation Model
      6. CHAPTER SUMMARY
      7. REFERENCES
    3. XII. VLITP Management Framework
      1. ABSTRACT
      2. INTRODUCTION
        1. Preparation and Decision Making
          1. Business Perspective
          2. IT Perspective
        2. Analysis
          1. Business Perspective
          2. IT Perspective
        3. Design and Realization
          1. Business Perspective
          2. IT Perspective
        4. Implementation
          1. Business Perspective
          2. IT Perspective
        5. Maintenance and Support
          1. Business Perspective
          2. IT Perspective
        6. Leadership
        7. Project Champions
          1. Risk
          2. Contract
          3. Managing Benefits
        8. Financial Accountability
      3. SMOOTH TRANSITIONS: PLANNING PROJECT CLOSURE
      4. SIZING PROJECTS
        1. Delays in Completion
        2. Insufficient Testing
        3. Project Reviews
        4. Lack of a Clear Vision
        5. The Unknown
        6. Schedules Based on Desire
        7. Vendor Dependencies
      5. VLITP IMPACT FACTORS
      6. CHAPTER SUMMARY
      7. REFERENCES
  8. IV. Case Studies
    1. XIII. Case Study I: National Program for IT
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND TO THE NATIONAL PROGRAM
        1. Using VLITP to Reform Very Large Organization
          1. Effective and Efficient Utilisation of Resources
          2. Human and Non-Human Resources
          3. Basic Economic Fundamentals
        2. VLITP Management Challenges in Healthcare Sector
      4. INSTITUTIONAL STRUCTURE OF THE NHS
        1. Decision Making Environment
        2. Organising Vision
      5. QUALITY OF HEALTHCARE DATA
      6. CHAPTER SUMMARY
      7. REFERENCES
    2. XIV. Case Study II: RFID—A Technology for Enterprise Systems in the Airlines Industry
      1. ABSTRACT
      2. INTRODUCTION
        1. Radio Frequency Identification
          1. What is RFID?
          2. The Need for RFID
          3. Technical Specifications of RFID
          4. Major RFID Implementation Issues
          5. Benefits and Limitations of RFID
      3. KLM ROYAL DUTCH AIRLINES
        1. Structure of the Company
        2. Enterprise Systems
        3. Possible Benefits
        4. Limitations and Risks
        5. Enterprise System at KLM
        6. Technical Specifications
        7. Evidence of Business Focus
        8. Major Implementation Issues
        9. Collaboration Between Business and IT
          1. Evidence of Focus on EWM (Enterprise Wide Management)
          2. Effective Integration
      4. DELTA AIRLINES CASE STUDY
        1. New Strategies at Delta Airlines
      5. CHAPTER SUMMARY
      6. REFERENCES
    3. XV. Case Study III: VLITP in Public Transport—Implementing OV–Chipcard in The Netherlands
      1. ABSTRACT
      2. INTRODUCTION
      3. INDUSTRY SPECIFIC REQUIREMENTS VLITP
      4. TECHNOLOGY
        1. Major VLITP Implementation Issues
          1. Systems Benefits
          2. Systems Limitations
        2. VLITP Management Concerns
          1. Understanding of Customer Needs
          2. Evolving Business Plans
          3. Managing Resources
          4. Managing Value Addition
          5. Monitoring & Controlling of Task/Operations
          6. Fulfilling Customer Needs
          7. Assess Cost Implications
        3. Effective Integration
      5. CHAPTER SUMMARY
      6. REFERENCES
  9. Glossary
  10. About the Author