Managing the Unexpected: Resilient Performance in an Age of Uncertainty, Second Edition

Chapter 6. Organizational Culture: Institutionalizing Mindfulness

The brief period after you have finished the mindfulness audits is a lot like the period right after the chaos of battle on a battlefield. There are truths lying around everywhere that may be picked up for the asking. This is the moment of learning. But it won’t be long before candor gives way to moments of normalizing that protect reputations, decisions, and styles of managing. As soon as official stories get “straightened out” and repeated, learning stops. The same is likely to be true of the moments of truth stirred up by an audit of mindfulness. HROs manage to stretch those moments. The purpose of these final two chapters is to help you stretch your own moments of candor so ...