Book description
Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.
Table of contents
- Copyright
- More Praise for the Second Edition of Managing the Unexpected
- Preface
- 1. Managing the Unexpected: What Business Can Learn from High Reliability Organizations
- 2. Expectations and Mindfulness
- 3. The Three Principles of Anticipation
- 4. Principles of Containment
- 5. Assessing Your Capabilities for Resilient Performance
- 6. Organizational Culture: Institutionalizing Mindfulness
- 7. How to Manage Mindfully
-
Notes
- Chapter 1: Managing the Unexpected
- Chapter 2: Expectations and Mindfulness
- Chapter 3: The Three Principles of Anticipation
- Chapter 4: Principles of Containment
- Chapter 5: Assessing Your Capabilities for Resilient Performance
- Chapter 6: Organizational Culture: Institutionalizing Mindfulness
- Chapter 7: How to Manage Mindfully
- The Authors
Product information
- Title: Managing the Unexpected: Resilient Performance in an Age of Uncertainty, Second Edition
- Author(s):
- Release date: August 2007
- Publisher(s): Jossey-Bass
- ISBN: 9780787996499
You might also like
book
Financial Ratios for Executives: How to Assess Company Strength, Fix Problems, and Make Better Decisions
Financial Ratios for Executives is written specifically with todays global executive in mind. It makes financial …
audiobook
Managing the Unexpected
Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a …
book
Product Management in Practice
Product management has become a critical connective role for modern organizations, from small technology startups to …
book
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
An innovation classic. From Steve Jobs to Jeff Bezos, Clay Christensen’s work continues to underpin today’s …