Acknowledgments
This book is a third edition, and that happens only when the first edition and second edition are successful. So, first off, I'd like to thank those of you who bought the first edition or second edition. I hope it's proven a useful reference for you. A special thanks goes to RBCS clients who used these books on their projects, attendees who provided evaluations of RBCS training courses, and readers who wrote reviews or sent me emails about the book. I have addressed your suggestions for improvement in this third edition.
A book gets into people's hands only through a lot of behind-the-scenes hard work by a publisher's team. A special thanks to the fine people at Wiley who helped bring this book to fruition, especially Kelly Talbot and Robert Elliott. RBCS associate Judy McKay provided valuable technical reviewing help. I'd also like to thank Ben Ryan, who shepherded Managing the Testing Process along through the first two editions, starting in 1998. I'd also like to thank my friends at Microsoft Press who helped me with the first edition: Erin O'Connor, John Pierce, Mary Renaud, Ben Ryan (again), and Wendy Zucker.
In the course of learning how to manage test projects, I have worked with many talented professionals as a tester, test manager, and consultant. The list of people who helped me is literally too long to include here, but my gratitude to all of my colleagues and clients is immense.
The material in this book appears in one-day, two-day, and three-day test ...
