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Managing the Older Worker: How to Prepare for the New Organizational Order by Bill Novelli, Peter Cappelli

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The Older Worker Phenomenon

The era where employees worked full-time until they hit their sixty-fifth birthday has given way to a frenzy of restructuring blitzes and early retirement programs that got rid of workers long before they reached retirement and replaced them with younger recruits. As employers fretted about whether they would be able to please each new age group of workers coming along—Millennials, Gen Y, X, or whatever—they also started to complain about the difficulty in finding skilled and dependable workers.

Into this picture comes Pitney Bowes, the mail systems company headquartered in Stamford, Connecticut. Almost 20 percent ...

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