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Managing the New Generation by Carolin Rekar Munro

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Navigating the unexpected – when performance gets a flat tire

We now press forward into a delicate topic that can unnerve even the most iron-willed of us—managing performance problems. For the sake of this discussion, our focus is on corrective action required when the work done by our staff does not meet performance standards and expectations. Employee wrongdoings such as theft, disobedience, insubordination, intentionally defying rules and regulations, and legal infractions are outside the purview of this book. Violations of this nature require us to activate more formal systems of progressive penalties, such as suspensions, demotions, and dismissals, in our organization's disciplinary policies and procedures. For those of you who are interested, ...

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