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Managing the New Generation by Carolin Rekar Munro

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Giving and receiving feedback–what to say and how to say it

From Chapter 1, Generation Y – Who Are They?, we know that Gen Y values and anticipates receiving frequent feedback about their job performance, but they are somewhat ill-prepared to cope with negative feedback. As you recall, Gen Y has been raised under the watchful eyes of parents who sheltered them from feedback that was uncomplimentary of their efforts and contributions.

In this section, you'll find the essentials for facilitating all types of feedback conversations, including key ingredients of constructive feedback and approaches for establishing a positive tone. Our goal is to enhance our effectiveness in giving feedback to Gen Y and to demonstrate ways for them to give feedback ...

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