Managing the Matrix: The Secret to Surviving and Thriving in Your Organization

5

How Quickly We Forget

Debra walked back to her own office. She'd made some notes during the session and re-read them slowly. Then she opened her computer and searched for “Emotional Intelligence”. Following links that seemed interesting she spent about an hour researching the term and, at the end, had more questions than she did answers. There certainly seemed to be a lot of talk about it but she wasn't sure she really had a handle of what it was or how one would go about developing it: the training courses she had looked at seemed a bit vague and “woolly”.

She also read some of the articles and links Johann had sent – it seemed that Johann's theory about the matrix had some basis in the research and a mass of people seemed to agree with him. Debra wondered why a structure that caused or exacerbated so many problems would ever be put in place. She was looking forward to hearing Johann answer that one!

The phone rang and, before she knew it, Debra was back in her normal routine and her session with Johann only came to mind occasionally over the next few days.