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Managing the Human Side of Information Technology: Challenges and Solutions

Book Description

As the field of information technology continues to grow and impact the personnel and management of organizations, changes have occurred in the way that such people contribute and participate in effective business operations. Managing the Human Side of Information Technology: Challenges and Solutions addresses how to effectively manage the ways in which information technology impacts both human and organizational behavior.

Table of Contents

  1. Copyright
  2. NEW from Idea Group Publishing
  3. Preface
  4. Acknowledgments
  5. I. Leadership, Risk, Spirit and Information Technology
    1. I. The Changing Face of Leadership: The Influence of Information Technology
      1. The New Leadership Landscape
        1. Organizational Structure: The Movement From Hierarchy To Teams
        2. Leadership Substitutes
      2. Situational Leadership Theory
      3. Transformational and Transactional Leadership: The Full Range of Leader Behavior
        1. Transactional Leadership
        2. Transformational Leader Behavior
          1. Individual Consideration
          2. Intellectual Stimulation
          3. Inspirational Motivation
          4. Charisma
        3. Benefits of Transformational Leader Behavior
        4. Personal Characteristics Of Transformational Leaders
      4. A New Model
      5. Diagnosing the Leadership Situation
        1. Leader-Follower Power Relationships
          1. Position Power
          2. Personal Power
        2. Leader’s Role Issues
        3. Follower’s Job Capacity
      6. Matching Behaviors and Style
        1. Leader in Control: Within the Group
          1. Establish process
          2. Set job objectives
          3. Monitor performance
          4. Coordinate process
          5. Analyze activities
          6. Appraise performance
        2. Group in Control: Within the Group
          1. Build cohesion
          2. Manage conflict
          3. Develop teams
        3. Leading Groups Outside the Chain of Command
        4. Leader in Control: Outside the Chain of Command
        5. Group in Control: Outside the Chain of Command
      7. Future Trends
      8. Conclusion
      9. Acknowledgments
      10. References
        1. Bibliography
    2. II. The Social Antecedents of Business Process Planning Effectiveness
      1. Introduction
      2. Conceptual Model
      3. Literature Review
      4. Information-Enabled Leadership
      5. IT Planning
        1. Definition
        2. Philosophies & Objectives of IT Planning
        3. Information Systems Organization
        4. Planning Models and Methodologies
        5. IT Planning Effectiveness
      6. Strategic Alignment
      7. Planning Culture
        1. Basic Concepts of Organizational Culture
        2. Definition
        3. Organizational vs. Planning Culture
        4. Effects of Culture on Performance
      8. Managing Knowledge Workers
      9. Conclusion
      10. References
        1. Bibliography
      11. Appendix: Interview Questions for it Planning in Bahrain’s Banking Sector
    3. III. Assessing the Risks of IT-Enabled Jobs
      1. Introduction
      2. Theoretical Background
      3. Reengineering Jobs with Information Technology: Promising but Risky
      4. Normal Accident Theory and the Theory of High Reliability Organizations
      5. Combined Jobs—Risk Analysis
      6. Flatter Organizational Structures—Risk Analysis
      7. Electronic Commerce: Where are the Weak Links?
      8. Conclusion: Suggestions for Managers
      9. References
        1. Bibliography
    4. IV. The Non-Technical Side of Office Technology: Managing the Clarity of the Spirit and the Appropriation of Office Technology
      1. Introduction
      2. Office Technology Projects: Difficult to Manage
      3. Theoretical Framework
        1. Adaptive Structuration Theory
        2. Spirit of Office Technology
        3. Appropriation
      4. Formulating Hypotheses
        1. Changes in the Internal Organizational Environment
        2. Users’ Job Characteristics
      5. Methodology
        1. Setting
      6. Results
        1. Hypothesis 1
        2. Hypothesis 2
        3. Hypothesis 3
      7. Discussion and Conclusions
      8. Endnotes
      9. References
        1. Bibliography
      10. Appendix A
      11. Appendix B: Descriptive Statistics
  6. II. Organizational Communication, Learning and Information Technology
    1. V. Computer-Mediated Communication–The Power of Email as a Driver for Changing The Communication Paradigm
      1. Introduction
      2. Communication and Email
      3. Email Style and Usage
      4. Email in the Workplace
      5. Framework for the Study
      6. Methodology
      7. Survey Results
      8. Conclusions
      9. Future Trends
      10. References
        1. Bibliography
    2. VI. Personal Information Privacy and the Internet: Issues, Challenges and Solutions
      1. Introduction
      2. What is Privacy?
      3. Privacy and the Law
      4. Technological Challenges to Privacy
        1. Corporate and Government Databases
          1. Financial information databases
          2. Medical information databases
        2. Email
        3. Wireless Communications
        4. Clickstream Tracking
        5. Hardware and Software Watermarks
        6. Biometric Devices
      5. Solutions
        1. Privacy Policies
        2. Software Solutions
        3. Hardware Solutions
        4. Legal Remedies
        5. Rules and Guidelines
        6. Privacy Audits
      6. Conclusion
      7. Endnote
      8. References
        1. Bibliography
    3. VII. E-communication of Interdepartmental Knowledge: An Action Research Study of Process Improvement Groups
      1. Abstract
      2. Introduction
      3. Process Improvement and Knowledge Dissemination
      4. Research Method
      5. Research Findings and Discussion
        1. EC Support Effects on Physical Distance and Disruption Barriers
        2. EC Support Effects on Interdepartmental Conflict Barriers
        3. EC Support Effects on Individual Learning
      6. Conclusion and Implications
      7. Acknowledgments
      8. References
        1. Bibliography
    4. VIII. A Strategic Systems Perspective of Organizational Learning: Development of a Process Model Linking Theory and Practice
      1. Literature Review
        1. Learning Theories and the Concept of Organizational Learning
        2. Organizational Learning Taxonomy: Constructs, Sub-constructs and Processes
        3. Knowledge Acquisition
        4. Construct II: Information Distribution
        5. Construct III: Information Interpretation
        6. Construct IV: Organizational Memory
        7. Construct V: Knowledge Creation and Knowledge Management
        8. Organizational Learning From a Strategic Systems Perspective
          1. Resource-Based View and Knowledge-Based View of Organizations
      2. Organizational Learning Process Model
      3. Theory Development and Exploratory Study at the Jet Propulsion Laboratory
      4. Stage 1: How Should Firms Invest Their Information Technology Resources for Optimal Organizational Memory and Improved Knowledge Accessibility and Search Capabilities?
      5. Stage 2: What Policies Should Organizations Pursue to Enable Optimal Direct Access to Knowledge as Well as Knowledge Sharing and Transfer Both Within and Between Other Organizations?
      6. Stage 3: What Methods Should Firms Use to Assist in the Acquisition of Knowledge and the Accessibility of Resources for Hiring Appropriate Experts For a Project?
      7. Stage 4: How Should Firms Approach the Problem of Evaluating Knowledge, Including the Credibility, Usability, Implementability and Fit of the Knowledge to Current Needs?
      8. Stage 5: What Policies and Organizational Culture Mechanisms Will Enable the Reuse of Knowledge From Past Projects For the Development of Creation of New Knowledge, Rather Than Reinvention of Existing Technologies?
      9. Stage 6: What Types of Programs Will Assist the Organization in Capturing Knowledge and Ensuring the Organization Has a Memory of Past Successes as Well as Failures?
      10. Conclusion
      11. References
        1. Bibliography
  7. III. Organizational Groups and Information Technology
    1. IX. GSS Facilitation: A Reflective Practitioner Perspective[1]
      1. Introduction
      2. Background to the Study
        1. A Model of Active Reflection
        2. Active Reflection
        3. Reflection-on-Action
        4. Reflection-in-Action
      3. Implications and Future Trends
      4. Conclusion
      5. Appendix
        1. A GSS Facilitation Training Program
          1. A Typical Training Session
          2. The “Live” Electronic Meeting
          3. The Relationship between Reflective Practice and the Training Program
      6. Endnotes
      7. References
        1. Bibliography
    2. X. Using Action Learning in GSS Facilitation Training[1]
      1. Introduction
      2. What is Action Learning?
        1. Action Learning and Action Research
      3. A Case Study of Action Learning and GSS Facilitation Training
        1. Background to the Study
        2. The Appropriateness and Relevance of Action Learning
        3. The “Experiential” School of Action Learning
        4. The “Experiential” School of Action Learning in Action
          1. Learning the GSS tools
          2. Mini-meetings
          3. The “Live” Electronic Meeting
        5. Kolb’s Experiential Learning Cycle in Action
      4. Lessons Learned
      5. Conclusion
      6. Endnotes
      7. References
        1. Bibliography
      8. Appendix–The Role of the Participant Researcher in this Study
    3. XI. Extending Collaboration Support Systems: Making Sense in Remote Innovation
      1. Introduction
      2. Sensemaking in Remote Collaboration
        1. The Theory of Sensemaking
      3. The Practice of Sensemaking in Remote Collaboration
        1. Data Analysis
        2. Results
        3. Discussion
      4. The Practice of Sensemaking in Livenet
        1. Remote Innovation Through Livenet
      5. Conclusion
      6. Acknowledgment
      7. References
        1. Bibliography
  8. IV. Culture and Information Technology
    1. XII. The Framework for Cross-Cultural Communication Process Efficiency and Cost in the Global Economy
      1. Introduction
      2. Background
      3. The Premises of the Framework Model
      4. A Concept of Culture
      5. The Cross-Culture Communication Process
        1. Global Economy
        2. Culture Layers
        3. Communication Climates
        4. Communication Channel
        5. The Efficiency of Cross-Cultural Communication
      6. The Culture Cost Factor in the Global Economy
      7. The Future Trends
      8. Conclusion
      9. References
        1. Bibliography
    2. XIII. Cultural Characteristics of IT Professionals: An Ethnographic Perspective
      1. Literature Review and Background
      2. Research Design
        1. Research Questions
        2. Framework
        3. Method
          1. Population Selection
          2. Sample Selection
          3. Informal Interviews
          4. Participant/Direct Observation
          5. Data Analysis
      3. Findings
        1. Demographics of the Study Sample
        2. Norms, Values, Beliefs, and Assumptions
          1. Tell me about the computer systems for which you are responsible
          2. As an IT professional in western New York, what are the things you value most?
          3. Do you think that these values are common values, shared by other IT professionals in western New York?
          4. What is it like to be an IT professional in western New York?
          5. What is it like to be an IT professional in your organization?
          6. What is your IT mission statement, if you have one?
          7. Describe any rights of passage you have had to endure to get to where you are today
          8. Tell me something about the users you have supported
          9. What do you consider the most important aspects of your job?
          10. From an IT perspective, who do you consider your heroes, your role models, and why?
          11. It seems that whenever IT professionals get together, they inevitably tell each other stories related to their profession. Without naming names or organizations, please briefly tell me your favorite IT story
        3. Cultural Transference
          1. What memberships do you maintain in local IT associations?
          2. How do you interact with other IT professionals in the local western New York IT community?
          3. What kinds of activities are you engaged in, outside of your job, that are related to your occupation?
          4. How do you keep up with the technology?
        4. Outsourcing
        5. Direct and Participant Observation
      4. Analysis
        1. Norms, Values, Beliefs, and Assumptions
      5. Conclusions
        1. Implications of the Research to IT Professionals
        2. Implications to Organizations
      6. References
        1. Bibliography
  9. About the Authors