Managing the Generation Mix: Second Edition From Urgency to Opportunity

PART THREE

From Retirees to Teens:Four Opportunitiesfor the Taking

What You Can Expect

AS THE GENERATIONAL SHIFT continues to accelerate during the next decade, organizations will face four urgent multigenerational challenges that require their immediate attention:

1.  Retaining the wisdom, knowledge, and expertise of retiring Schwarzkopfers and Woodstockers for as long as possible

2.  Overcoming the midlevel leadership crisis by building Gen X and Y bench strength

3.  Helping young leaders manage workers old enough to be their parents or grandparents

4.  Teaching teens to become customer service experts adept at maintaining customer loyalty

Each chapter in this section focuses on one of these challenges. We’ll discuss the trends we see emerging ...