PART TWO

What Does It Take to Become aGreat Gen Mix Manager?

What You Can Expect

IF YOU’RE LIKE MOST MANAGERS WE MEET, you find yourself caught in a daily tug-of-war. On one side is your manager who puts pressure on you to get more work out of fewer people using fewer resources; on the other side is your team who puts pressure on you to relieve the pressure. Both sides have needs and expectations the other doesn’t want to hear about. As the person in the middle, you’re expected to win the war, relieve the stress, and produce great results. To do that, you need to master three basic skill sets: focus, communication, and customization.

1.  Focus. You must zero in with laser-like precision on the mission and goals of your organization and team, ...

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