Managing Software Requirements: A Use Case Approach, Second Edition

Part 1. Analyzing the Problem

As the productivity of the software development environment has increased, it should now be easier than ever before to develop systems that satisfy real business needs. However, as we have seen, the data demonstrates that we remain challenged in our ability to truly understand and to satisfy these needs. Perhaps there is a simpler explanation for this difficulty that may represent the “problem behind the problem.” Development teams spend too little time understanding the real business problems, the needs of the users ...