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Managing Software Requirements: A Unified Approach by Don Widrig, Dean Leffingwell

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Chapter 21. Managing Your Customer

Engaging Customers to Manage Their Project Scope

Reducing project scope to within shouting distance of available time and resources has the potential to create an adversarial relationship between the project team and its customers, whose needs we must meet. Let's be honest. We've all been there. Fortunately, it does not have to be so. Instead, we can actively ...

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